The energy of a enterprise partnership lies within the means to adapt, innovate, and evolve collectively. Such is the case for Excessive Lodges, a Lancaster, Penn.-based resort administration firm that has been working alongside asset administration and repair optimization software program firm OpsTechPro for greater than 5 years to automate its back-of-house workforce communications.
Initially, Excessive Lodges deployed OTP to streamline its upkeep and engineering processes. At present, the seller/shopper relationship has developed, and all 13 inns within the firm’s portfolio are leveraging the dynamic and scalable operations platform to handle and observe extra workforce providers, from housekeeping inspections, entrance desk requests, and misplaced and located stock, to money counts, push experiences, capital bills and extra.
“Progress lies not in enhancing what’s, however in advancing in direction of what can be,” mentioned OpsTechPro Founder and President Jay Visnjic. “To us, meaning the sale is just not over and the job is just not accomplished on the day a shopper makes a purchase order. Fairly, it requires a strategic strategy that entails a full dedication of each the seller’s and shopper’s company groups. To deploy our preventive upkeep platform in a significant means, we engaged with Excessive Lodges’ government crew, and over the course of a number of planning classes, we decided the steps required to have interaction each worker and maximize asset worth. Solely when members of each groups perceive how necessary their devotion and contribution is to the success of the corporate can they be really productive.”
The purpose of Excessive Lodges is to extend workforce efficiency by tons of of proportion factors throughout your complete portfolio – and inside three to 5 months. Each companions will monitor the progress on a weekly foundation and alter methods to maximise engagement at every resort.
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“Because the Excessive Lodges enterprise grew, so did the performance of OTP,” mentioned Adam Marotta, space chief engineer/particular tasks for Excessive Lodges. “That’s as a result of Jay is deeply entrenched within the resort enterprise. He understands the significance of frequently enhancing the product and is all the time including on new modules to do issues we by no means thought attainable. Higher but, he’s fully fingers on. Whether or not loading property knowledge into the system as new inns be a part of our system, transitioning from a earlier vendor to OTP, conducting coaching classes for brand spanking new hires, or retraining current employees who will not be leveraging the know-how to its full potential, Jay does all of it and he is aware of what we want – generally even earlier than we all know it ourselves. The platform is simple to deploy, easy to navigate, and fast to customise. In a phrase, it’s ‘magnificent.’”
Suggestions from Excessive Lodges customers – together with engineers, housekeepers, entrance desk associates, and administration groups – reveals they’re comfy utilizing the all-in-one answer. Likewise, administration is equally as adept in relation to utilizing the platform.
“Gauging return on funding for know-how might be difficult,” Marotta mentioned. “However OTP retains observe of all tools spending – together with the prices to exchange or restore gadgets. The system not solely tracks these bills, nevertheless it notifies us when vendor contracts are up for renewal. And company can entry the system from anyplace to examine that visitor requests are being glad and that work orders are being accomplished. They’ll additionally evaluate service optimization ranges at every resort each day, weekly, month-to-month, or quarterly to make sure peak efficiency. OTP is by far essentially the most consumer pleasant workforce administration software in the marketplace, and the corporate’s customer support is second to none. Jay and his crew are all the time there for us on demand. They sustain with know-how so we are able to sustain with company.”
Driving Loyalty by way of Seamless Service Supply
In keeping with the 2024 Lodging Expertise Examine, driving visitor loyalty tops the precedence listing for immediately’s resort operators. The report cites “personalised visitor experiences and seamless service supply” as methods to construct lasting visitor relationships. A technique to make sure loyalty is to place options like OTP in place that can drastically enhance worker productiveness, streamline each day operations, facilitate higher communication, and empower employees.
“OpsTechPro is a complete operational-excellence answer,” Visnjic mentioned. “We personalized the platform to replicate every resort firm’s model of administration, model necessities, and normal working procedures. Asset administration and repair optimization instruments are efficient solely when they’re getting used successfully – like within the case of Excessive Lodges. That’s why we customise our modules on demand and supply ongoing coaching and consulting. Due to this, corporations like Excessive Lodges aren’t simply managing their belongings, however they’re maximizing the long-term worth of their inns.
“We’re delighted that the operators of those select-service and extended-stay properties are having such super success with OTP,” he mentioned. “Whereas they’re nonetheless taking child steps to undertake all that our platform has to supply, they have already got the important procedures in place that can place their inns lightyears forward of their competitors in regard to operational effectivity, visitor service, and loyalty. We sit up for sustaining the Excessive Lodges portfolio for years to come back and we’re dedicated to enhancing our know-how as demand dictates. As Adam and his crew will attest, the sensible know-how funding is with OTP.”
