Journey and expense administration expertise specialist Concur has launched its newest product updates to assist vacationers and the journey administration group management spend.
Key components of the updates, launched at its Fusion occasion in the US this week, embrace enhancing Concur Journey, a partnership with Mastercard and additional automation in Concur Expense.
Chris Juneau, head of market technique at SAP Concur, mentioned the updates have been about “delivering the fitting expertise on the proper time” in addition to the fitting content material, whether or not that be round new distribution functionality (NDC) developments, sustainability initiatives or one thing else.
He flagged the collaboration capabilities enabled by the mixing with Microsoft Groups in addition to its Request Integration, which goals to make the approval course of extra environment friendly, as updates more likely to make an affect on the traveler expertise in Concur Journey.
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Final September the corporate introduced its new reserving expertise in Concur Journey, which was obtainable through Sabre within the U.S. initially. Juneau mentioned protection since had been added to the UK, Canada and Mexico with the system additionally anticipated to be accessible by way of Amadeus within the second quarter.
He additionally touched on the partnership with Mastercard, which improves compliance by offering authorization knowledge in actual time, the imaginative and prescient of constructing expense reviews “write themselves” and the position of synthetic intelligence.
Juneau mentioned AI would assist with the trade-off firms typically needed to make prior to now between management and compliance and a superb consumer expertise.
“So there’s the chance with AI each throughout journey and expense and throughout knowledge, plus what we’re doing with Mastercard, so now these trade-offs received’t be as extreme.”
Generative AI can also be getting used extra broadly throughout the enterprise together with for clever price estimates to assist with journey planning inside Concur Request as nicely in updates to the ExpenseIt app.
