Nestled within the Appalachian Valley is the Crystal Springs Resort that includes two lodges – Minerals Resort and Grand Cascades Lodge – 10 eating retailers, eight wedding ceremony venues, six golf programs, 30 assembly venues, and two luxurious spas. Along with these guest-experience venues are indoor and out of doors swimming pools, a state-of-the-art sports activities membership, distinctive culinary experiences, and signature occasions. Protecting monitor of those parts proved difficult till administration determined to desert its current property-management system and return to its former answer, Maestro PMS.
“A very powerful a part of a property-management system is its capacity to share data, talk between departments, and supply dependable reporting,” mentioned Sherif Ayoub, Normal Supervisor of the Minerals Resort. “In years previous, I’ve used totally different PMS instruments, however what’s nice about Maestro is the inner logic behind the know-how. Your entire variety of our enterprise is totally coated by Maestro’s capabilities, which might require countless integrations with different companions. Our whole employees is celebrating the return of the all-in-one Maestro PMS ecosystem.”
Daniella Testino-Lesina, Reflections Spa director, Grand Cascades Lodge, mentioned the lodge’s earlier PMS was not speaking properly with different departments. “Our earlier system launched challenges as a result of the movement of knowledge wasn’t correct between properties inside our resort,” she mentioned. “This precipitated points with billing, postal code errors, and extra, and led to dissatisfied friends.”
With Maestro PMS as soon as once more supporting operations, each Crystal Springs Resort lodges are sharing constant data and communications has by no means flowed smoother.
“Maestro helps us tackle challenges on our property in many various methods,” mentioned Blake Dolak, entrance workplace supervisor, Minerals Resort. “We use Maestro PMS to tug all the information we get from totally different teams, from wedding ceremony to convention companies, leisure, and even company friends, and see something associated to our spa companies. This enables us to plan for friends prematurely and anticipate their expectations.”
As we speak, Maestro’s built-in software program suite is managing knowledge and occasion areas throughout one deployment and thru one interface. Property modules adopted by way of the combination embrace:
- Entrance Desk and Reservations
- Spa Operations
- Occasion Administration
- Gross sales and Catering
- Billing and Level of Sale
- Coaching and On-line eLearning
- On-line Reserving Engine
- Enterprise Intelligence Analytics
Business Main Coaching and eLearning Instruments
Along with benefiting from improved knowledge administration on property, the Crystal Springs Resort was additionally in a position to bolster its coaching and onboarding instruments to scale back downtime spent making ready new staff and enhance the general visitor expertise. Maestro achieves this by way of intuitive design, 24/7 help, purposeful data supply, and sturdy eLearning assets for novices, refreshers, or studying new options.
“New staff shortly turn out to be proficient in managing all entrance desk capabilities, from check-in and check-out to billing, however Maestro is a superb instrument for steady studying attributable to its highly effective function set,” mentioned Nicole Sisco, director of the entrance desk at Grand Cascades Lodge. “I’ve been at Grand Cascades for seven years, and I’m nonetheless discovering new options due to this know-how.”
Testino-Lesina concurred with Sisco, saying she has been working with Maestro PMS for a few years, and the coaching and help from the system is superb. “Maestro’s help workforce is all the time out there, only a cellphone name, video name, or message away,” she mentioned. “When new customers be a part of, we discover the spa coaching module to be very useful, and eLearning instruments are supplied to assist current customers as properly.”
Sturdy Reporting and Property Consciousness
Maestro’s reporting options permit hoteliers to log necessary observations about each facet of a property, even throughout a multi-property resort just like the Crystal Springs.
“Reporting is a vital operate inside Maestro,” mentioned Caroline Little, proprietor relations for each the Grand Cascades Lodge and Minerals Resort. “I typically use the proprietor module to supply month-to-month or annual statements to possession. This enables us to dial into any metric house owners could also be all in favour of. Maestro additionally makes it very simple to handle our two properties. With only a click on of a button, you may change properties inside the system, and anybody can shortly run studies at each lodges.”
Sisco mentioned she makes use of quite a lot of studies inside Maestro, together with occupancy studies to grasp what number of friends are arriving and departing at sure instances, and what number of youngsters are arriving in comparison with adults. “This data helps our lodge plan for the morning breakfast buffet or alter staffing for group occasions we learn about prematurely,” Sisco mentioned. “Then, we will shortly distribute the studies and their related data to each division so everybody on property is conscious prematurely.”
Simplicity by Design
Maestro’s instruments are designed to be simple to make use of and intuitive at a look. By embracing simplicity whereas offering choices for deep property controls, Maestro helps operators keep one step forward of friends with the knowledge and capabilities they want.
“Finally, we try to supply a ‘wow’ issue to all our friends, and Maestro helps that objective from the second friends e book a spa appointment, all the best way to arrival and up till they go away,” Testina-Lesina mentioned. “Being such a user-friendly program enhances the general visitor expertise. We goal to make the method as simple and enjoyable for friends as potential, and Maestro’s simplicity aids operators.”
“Most significantly, Maestro simplifies operations and makes issues fast,” Ayoub mentioned. “Friends don’t take pleasure in standing for a very long time on the entrance desk, they need that interplay to be fast. The higher the PMS, the higher the visitor expertise, and we consider Maestro helps us obtain simply that.”
Maestro PMS President Warren Dehan mentioned he’s delighted that Crystal Springs Resort returned to Maestro and feels it had been the appropriate PMS for his or her resort all alongside.
“Crystal Springs Resort is without doubt one of the most placing and delightful properties in New Jersey, and we’re delighted to welcome this property again into the Maestro PMS household,” Dehan mentioned. “The flexibility to speak between departments and share cross-property exercise knowledge is important to operations and the visitor expertise as this award-winning culinary, golf and spa resort attests. We stay up for working with the groups at Minerals Resort and Grand Cascades Lodge for a few years to come back.”
