HSMAI Europe’s Gross sales Advisory Board has revealed the recent subjects shaping the way forward for the hospitality gross sales {industry} and is asking on fellow members to be a part of upcoming discussions addressing every.
The brand new expanded 2024 board, steered by incoming Chairman Kostas Ioannidis, Gross sales Director, International Gross sales – Europe at IHG Resorts & Resorts, has pinpointed 5 focal factors that it believes are essential to driving innovation and sustaining competitiveness, with subjects starting from the way forward for the Request for Proposal (RFP) course of to the impression of worldwide occasions on the sector.
Its hit record of subjects to deal with is the results of shut collaboration between all HSMAI Gross sales Advisory Board members since its new line-up was introduced at the beginning of 2024, with discussions accelerated at its first in-person assembly in Stockholm on February twenty eighth.
With board members voting ‘The Way forward for the RFP Course of’ as focus to handle in its H1 report, a digital roundtable on the topic will happen on Wednesday Could twenty ninth (15:00 to 16:40 CET). After sharing his ideas on the RFP course of evolution, Kostas will reasonable a high-level dialogue between senior executives in hospitality gross sales, taking latest International Enterprise Journey Affiliation (GBTA) insights into consideration.
He might be supported by HSMAI Gross sales Advisory Board members together with Evert Schuele, Vice President Gross sales & Advertising at Hurtigruten; Anant Vithlani, Vice President Gross sales at Strawberry (previously Nordic Selection Resorts); Kerstin Gibert, Regional Director of Gross sales Germany, Premier Inn; Jostein Brustad, Vice President Gross sales, Thon Resorts; Jane Griffiths, International Gross sales Director, Clermont Lodge Group; Lisa Schulz, Director Transportation – International Gross sales EMEA at Wyndham Resorts & Resorts; and Annie Kristi Korsmo, Director of Gross sales, Nordic Resorts & Resorts.
HSMAI and the Gross sales Advisory Board usually are not solely inviting members to register their curiosity in roundtable participation and supporting different upcoming discussions however urging senior hospitality gross sales professionals throughout the affiliation to contemplate becoming a member of the board to play a pivotal function in figuring out the sector’s future course.
The HSMAI Gross sales Advisory Board Prime 5
The board’s H1 2024 report identifies 5 precedence subjects to deal with:
1) The Way forward for the RFP Course of
The RFP course of is present process important evolution and the Gross sales Advisory goals to supply in-depth evaluation and steering on this subject, leveraging assist from advisory members and exterior consultants and sources, together with the GBTA. Key dialogue areas embody enhancing effectivity by means of expertise, enhancing response accuracy, and selling industry-wide options, whereas strategic suggestions for the lodge {industry} emphasise modern pricing fashions, predictive analytics, and personalisation, together with the usage of AI in RFP responses. The Advisory stresses the significance of a exact strategy to RFPs, utilising software program instruments like QorusDocs and PandaDoc to streamline the method. Emphasising that innovation is essential, the lodge {industry} is urged to undertake new applied sciences and customer-centric pricing to satisfy evolving visitor expectations. Additionally they advocate for decisive and strategic motion in fee administration and pricing fashions.
2) Vendor Training
The Advisory is dedicated to enhancing vendor training by means of focused initiatives. The objective is to align academic efforts with regional wants, just like the profitable HSMAI Gross sales Chief Discussion board held in Oslo in December 2023. There might be a give attention to sensible coaching, with programmes specializing in sensible expertise, {industry} developments, and modern gross sales strategies, guaranteeing gross sales professionals are well-equipped to satisfy evolving market calls for.
3) Creativity in Gross sales Versus ‘Dry’ Digital/Knowledge-Pushed Gross sales
Balancing creativity with data-driven methods is important for contemporary gross sales groups. The Advisory emphasises the significance of modern pondering alongside foundational gross sales techniques. There’s a want for gross sales professionals to assume outdoors of the field to face out in a aggressive market. This consists of discovering modern options to consumer wants and integrating creativity into on a regular basis gross sales practices Discussions will spotlight the necessity for gross sales groups to handle their business obligations successfully, enabling them to function trusted advisors to their purchasers whereas balancing operational calls for.
4) Buyer Expectations, Tendencies, and Insights
Understanding and assembly buyer expectations is paramount, and the Advisory is devoted to offering complete insights into buyer necessities and developments. One proposed initiative is to create an annual buyer developments paper, incorporating components equivalent to podcasts with {industry} veterans, consumer interviews, and collaborations with analysis organisations like STR. Analysing the shopper journey is essential and the Advisory plans to collaborate with different HSMAI Europe Advisory Boards, together with Advertising and Income, to provide cohesive and complete insights from a global perspective.
5) International Occasions/Geopolitical Impression and Progress Administration
Whereas not a direct focus, the impression of worldwide occasions and geopolitical elements on the hospitality {industry} is acknowledged as a big space for future exploration. The Advisory recognises the significance of understanding and managing the consequences of worldwide occasions and though present efforts are directed away from disaster administration, there may be potential for future white papers or stories to handle these impacts comprehensively.
These subjects, recognized and developed by the HSMAI Europe Gross sales Advisory Board, are important for driving progress and innovation within the hospitality gross sales {industry}. By facilitating discussions round these essential {industry} points, the Advisory goals to equip gross sales professionals with the data and instruments they should excel in an ever-changing market panorama. Kostas Ioannidis, Gross sales Director, International Gross sales Europe, at IHG Resorts & Resorts and Gross sales Advisory Board Chair for HSMAI Europe
I’d prefer to congratulate Kostas and the Gross sales Advisory Board on making sturdy headway with 2024 initiatives in a brief house of time. Their efforts in championing hospitality gross sales excellence will undoubtedly drive the {industry} ahead and I hope, encourage different leaders to affix the dialogue and the board.  Ingunn Hofseth, President & CEO of HSMAI Europe
HSMAI Europe’s Gross sales Advisory can be internet hosting a number of Gross sales Chief Boards in key cities throughout Europe in 2024. These half-day occasions deliver collectively off-property gross sales leaders and others to study necessary developments, essential insights, and finest practices – and their impression on lodge groups. Attendees embody nationwide and international gross sales administrators, strategic and key account administrators, space administrators and regional administrators of gross sales.
For extra info on HSMAI Europe Advisory Board alternatives, membership, initiatives, and occasions, e mail [email protected]
About HSMAI Area Europe
HSMAI – Hospitality Gross sales and Advertising Affiliation Worldwide – is a world organisation based within the US in 1927. HSMAI Area Europe is the European arm of the organisation. HSMAI Europe goals to be a key influencer, pioneer and the go-to {industry} useful resource for skilled growth, business methods and sustainability within the hospitality, journey and tourism {industry}. www.hsmai.eu
