SITA has printed its “SITA Baggage IT Insights 2024” report. In response to this doc, in 2023, the luggage mishandling charge decreased from 7.6 to six.9 per 1,000 passengers, whereas the variety of passengers elevated to five.2 billion, surpassing 2019 ranges for the primary time in 5 years.
Between 2007 and 2023, the luggage mishandling charge (misplaced/mishandled baggage) fell by 63%, whereas passenger site visitors elevated by 111%.
The report exhibits that Europe has seen the most important long-term decline in baggage mishandling charges, dropping from 16.6 per 1,000 passengers in 2007 to 10.6 in 2023.
Nevertheless, the sector nonetheless faces challenges, notably in managing the rise in baggage volumes.
SITA underscores the essential function of digitalization within the trade, notably in baggage dealing with. The report states, “Persevering with the trade’s digitalization agenda is significant, with a concentrate on AI for information evaluation and pc imaginative and prescient expertise for automated baggage processing.” This emphasis on cutting-edge expertise instills confidence within the trade’s potential to enhance baggage dealing with.
In response to SITA, their analysis signifies that 32% of passengers skilled nervousness on account of flight delays and cancellations in 2023. Two-thirds of airways now present unassisted baggage drop-off providers, and 85% of airports supply self-service baggage drop-off. Moreover, 32% of passengers obtain baggage assortment info immediately on their cellphones.
Solely 58% of airways share their information when gathering baggage, whereas 66% of airports share baggage supply information with airways.
SITA’s Baggage IT Insights survey references IATA’s initiative, Decision 753, which requires complete baggage monitoring and real-time standing information. This initiative and the trade’s concentrate on information sharing all through the bags journey clearly point out the trade’s dedication to bettering baggage dealing with. This detailed info retains stakeholders knowledgeable and engaged within the trade’s efforts.
The survey additionally highlights the Airports Council Worldwide’s advocacy for self-service, real-time communication, and visibility for passengers to attenuate stress and nervousness.
