Residing Motels, the family-run model with a portfolio of 18 condominium resorts providing particular person areas for working, has improved visitor and employees expertise by way of the digitalisation of operations and lodge administration.
Working with SIHOT, one of many main property administration methods, Residing Motels launched into a mission to make operational financial savings and enhance the visitor journey, from arrival by way of to in-room and post-stay experiences. With visitor expectations rising, Residing Motels wanted to launch its groups from administration to prioritise the wants of company.
Searching for accessible and consumer pleasant methods for company whereas enhancing effectivity and useful resource administration for workers, Residing Motels selected a number of SIHOT options. The method combines three complimentary options;
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SIHOT.PRE-& POST-STAY to robotically ship pre-arrival and post-stay visitor emails with upsell promotions and provides;
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SIHOT.KIOSK self-service check-in and check-out terminal (presently put in at Residing Motels Frankfurt and Soulmate Garching); and,
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SIHOT.GO! – a visitor cell app to handle reservations, check-in, service requests, and entry lodge data (presently working within the Frankfurt property).
As well as, Residing Motels has built-in in-room controls for temperature and lighting, a web site chatbot to deal with 24/7 visitor enquiries and DocuSign to streamline agreements with enterprise companions;
Marc Becker, EDV Administrator, Derag Residing Motels stated: “By automating all these interactions, we’ve saved enormous quantities of time and even eliminated quite a lot of duplicate work our groups have been doing. There’s a lot much less strain on our check-in/out groups now. Our groups are extra aware of company, and our company are displaying a better degree of satisfaction. SIHOT has digitalised our operations and lodge administration whereas elevating the keep expertise and lowering strain on our groups.”
Carsten Wernet, Chief Government of SIHOT stated: “Residing Motels is dedicated to offering a seamless hospitality expertise to its company, and the crew recognises the significance of planning and analysis earlier than motion to fulfill the goals and desires of the enterprise. By understanding company to establish their necessities, now we have been capable of develop the digitalisation capabilities of their properties by augmenting the present tech stack.”
Residing Motels plan to implement SIHOT.KIOSK and SIHOT.GO! in all properties, in addition to introduce SIHOT.MOBILE to assist lodge groups with housekeeping, upkeep and responding to visitor requests.
