CHARLOTTE, N.C., June 24, 2024 — A brand new software developed by UrVenue and Membership Med will probably be unveiled this week at HITEC, held now by means of June 27 on the Charlotte (N.C.) Conference Middle. The progressive Group Itinerary Builder supplies a centralized manner for hoteliers to construct itineraries for teams whereas offering vacationers with a transparent view of their itinerary all the time.
“Demand for group occasions is on the rise, and together with that comes a want amongst vacationers for distinctive experiences, comparable to tennis, crusing, kayaking, waterskiing, snorkeling, and even flying trapeze,” mentioned Tracee Nalewak, UrVenue Chief Progress Officer. “Primarily based on our long-standing relationship with Membership Med — pioneer of the all-inclusive idea — we collaborated on a software that may empower group attendees to discover property actions and overview their occasion schedules in a single interactive visitor portal full with itinerary administration capabilities. We can’t wait to showcase this joint expertise at HITEC.”
UrVenue pioneered the hospitality trade’s first Property Expertise Administration System (PXMS) in 2022 to allow commerce, operations, information insights and data administration for resort and leisure experiences and bridges the fractured reserving journey with its unified reserving capabilities. Referred to as UV Enterprise, the PXMS was constructed for nightclubs, dayclubs, eating places, lounges, swimming pools, resort seashores, sportsbooks, particular occasions/reveals, recreation, and extra. Membership Med was one of many first UV Enterprise customers, and collectively they’ve a profitable observe document of advancing the all-inclusive market. In actual fact, Membership Med and UrVenue had been a Skift Concept Awards Finalist in 2022 for his or her joint expertise submission.
The Group Itinerary Builder launched in April 2024 at Membership Med Cancún. Greater than 800 group attendees engaged with the answer, and suggestions from customers confirmed the software exceeded expectations with feedback comparable to “very user-friendly,” “it really works completely,” “cherished having all this data within the palm of my hand,” and “I’ve saved a lot time with this new automation” confirming implementation success.
Joint Know-how Aims
The Group Itinerary Builder was designed as an environment friendly, centralized system for monitoring visitor itineraries. It offers group vacationers extra management over their experiences whereas empowering lodges with the instruments they should fulfill rising group expectations. The software might be adjusted by hoteliers on the fly whereas permitting group members to trace all of their deliberate group actions by means of a Visitor Portal. This centralized system offers hoteliers a simple manner to offer the absolute best visitor expertise whereas giving vacationers the widest potential management over their keep expertise.
Moreover, the Group Itinerary Builder . . .
- Enhances the Visitor Expertise: Develop a digital itinerary builder/supervisor for group attendees to discover and handle resort experiences alongside pre-scheduled occasions combining work and leisure actions in a single unified itinerary. Present teams with self-serve data, and operators with the power to service itineraries on behalf-of-the-guest.
- Gives Scalability: Create a brand new, globally scalable module inside UrVenue’s PXMS (property expertise administration system) that shows group occasion schedules and actions in a single unified itinerary. (PXMS launched in Skift IDEA Award Submission 2021 – Resort World/UrVenue – Finalist)
- Advances Group Communication: Pre-Arrival: Generate an e mail invite for group attendees to entry their customized visitor portal, showcasing their group itinerary and knowledge concerning resort actions throughout their leisure time. In-Keep: Allow real-time messaging by integrating dwell updates into the itinerary for group attendees.
- Optimizes Operational Effectivity: Automate handbook processes inside Membership Med’s Conferences & Occasion gross sales workforce and different interfacing resort departments. Moreover, present coordination instruments by means of the itinerary builder and supervisor for workers to help group attendees.
- Drives Incremental Income: Enhance income by means of actions and prolonged stays (bleisure) by showcasing all resort actions and excursions to group attendees.
“Membership Med has an extended historical past of hospitality innovation, because the profitable co-development and launch of this expertise attests,” mentioned Vikki Knudsen, Senior Director Gross sales Technique – Conferences & Occasions, Membership Med. “Group attendees are usually not as proactively managed by lodges as leisure/transient company, regardless of being a major a part of the resort’s buyer base. They typically need to analysis the resort themselves as a result of another person booked it on their behalf. In addition they are usually not included in pre-arrival communications that share property data, reserving hyperlinks, or a resort app hyperlink. Till now, itinerary-building alternatives, particularly these contemplating occasion schedules and different actions, merely didn’t exist.
“Now that the Group Itinerary Builder has been efficiently carried out and examined at Membership Med Cancún, we will start rolling it out to further properties in our portfolio,” she mentioned. “We’re extremely excited to begin specializing in income era by incorporating third-party tour bookings and exploring methods to drive incremental room nights with group company. What we’ve achieved right here at Membership Med with our complete assembly and occasions trade could be very thrilling. We’re on the cusp of a paradigm shift in group attendee administration, which can result in extra happy prospects and vital monetary positive aspects for the resort group section.”
To pre-schedule a gathering with UrVenue at HITEC Charlotte to demo the Group Itinerary Builder and see the hospitality trade’s first PXMS, click on right here.
About UrVenue
UrVenue is a hospitality expertise firm that launched the trade’s first Property Expertise Administration System (PXMS). As a full-stack expertise answer, UrVenue Enterprise permits commerce, operations, visitor expertise, information insights and data administration for venue and resort experiences and bridges the fractured reserving journey with its unified reserving capabilities. UrVenue was constructed particularly for hospitality venues together with nightclubs, dayclubs, eating places, lounges, swimming pools, resort seashores, sportsbooks, particular occasions/reveals, recreation, and extra. Since 2011, UrVenue’s expertise has been the trusted answer for shoppers starting from impartial venue operators to world organizations together with Fairmont Banff Springs, Caesars Leisure, MGM Resorts Worldwide, Wynn Resorts, Membership Med, Circa Resort & On line casino, Tao Group, Resorts World, The Venetian, Mohegan Solar, Paris Society, and Zouk Group. UrVenue has been a multi-year finalist for the Skift IDEA Awards. For extra data, go to urvenue.com. Observe us on social: LinkedIn, Twitter, Fb, Instagram.
About Membership Med
Membership Med, based in 1950 by Gérard Blitz, is the pioneer of the all-inclusive idea, working almost 70 premium resorts in gorgeous places world wide together with North and South America, Caribbean, Asia, Africa, Europe and the Mediterranean. Every Membership Med resort options genuine native model and comfortably upscale lodging, superior sports activities programming and actions, enriching kids’s packages, gourmand eating, and heat and pleasant service by its world-renown workers with legendary hospitality abilities, an all-encompassing vitality and various backgrounds.
Membership Med operates in 40 international locations spanning throughout 5 continents and continues to take care of its genuine Membership Med spirit with a global workers of greater than 23,000 staff from greater than 110 totally different nationalities. Led by its pioneering spirit, Membership Med continues to develop and adapt to every market with three to 5 new resort openings or renovations per 12 months, together with a brand new mountain resort yearly. For extra data, go to www.clubmed.us, name 1-800-Membership-Med (1-800-258-2633), or contact a most popular journey skilled. For an inside have a look at Membership Med, comply with Membership Med on Fb, Instagram, and YouTube.
Barbara Worcester
+1 440 930 5770
