Many who’ve left the journey trade usually find yourself again within the trade as a result of they love its ever-changing nature, the individuals and the dynamics.
Filip Filipov, a former vice chairman of Skyscanner, left journey greater than 4 years in the past, and is now again as chief operations officer of airline knowledge specialist OAG.
He joined us within the PhocusWire studio throughout The Phocuswright Convention in November to debate what he has noticed concerning the trade from the surface trying in.New Hyperlink
Filipov spoke about how a few of the identical challenges persist in addition to the tempo of innovation usually.
He went on to debate the “paradigm shift within the utilization of knowledge” that he’s seeing and the way tasks that had been being talked about 5 years in the past are actually taking place.
Filipov additionally mentioned he is watching to see how improved entry to, and utilization of, knowledge can be utilized to the journey B2C and B2B worlds going ahead, particularly as AI developments take maintain.
He additionally touched on AI brokers in journey and mentioned he would not consider they may proliferate that shortly.
“The lacking part right here is nailing the client journey and having sufficient knowledge to really energy it. The extra data you might have the higher the expertise you’ll give.”
Watch the complete interview beneath.
Government Interview: An outdoor perspective on journey
